Shape Your Regimen

Deposit Refund, Re-Scheduling, Cancellation policy: This policy is in place for scheduling our service team and consumable preparation. Business hours are Monday through Friday 9am-5pm. If your appointment falls on a Monday, we need to hear from you by Friday at 5pm. Deposit Refund 49 hours or more: When you reschedule your appointment 49 business hours or more, your deposit will roll over to the next date & time you book. When you cancel your appointment 49 business hours or more, you will receive your full deposit. Deposit Refund 25 hours to 48 hours: When you reschedule within 25 to 48 business hours, half of your deposit will be returned and the other half will be forfeited due to the prep for your session. When you cancel your appointment 25 to 48 business hours, half of your deposit will be returned and the other half will be forfeited due to the prep for your session. Anyone who is scheduling an appointment using one session from a pre-paid package, will lose half of the value of one single session from the package Deposit Refund 24 hours or less: When you reschedule your appointment 24 hours or less, you will forfeit your full deposit. When you cancel your appointment 24 hours or less, you will forfeit your full deposit. Anyone who is scheduling an appointment using one session from a pre-paid package, will lose the entire value of one single session from the package Appointment cancellation policy: By booking you are agreeing to our cancellation policy. NO-SHOW DEFINITION: this occurs when a client fails to arrive the day of a scheduled appointment. You will forfeit your full deposit or one single session from a pre-paid package. Extenuating circumstances will be evaluated on a case by case basis. MULTIPLE NO-SHOW DEFINITION: Clients with 2 or more no-shows within a 6 month period may be required to prepay for future appointments or may be discharged from the practice. If the client has prepaid for a package of services and is a “Multiple No Show” they will forfeit the remainder of their package and cannot transfer the balance to another person.